Question: Short and thoughtful answers, please DO NOT copy and paste from online articles, do it in your own words!! 1. What is a service level

Short and thoughtful answers, please DO NOT copy and paste from online articles, do it in your own words!!

1. What is a service level agreement? Why is it useful?

2. What are some of the important components of a SLA? In your opinion, which of these components is most important for effective relations between provider and client? Why?

3. What is high availability? Why is it important?

4. What is business impact analysis? How does it affect high availability?

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