Question: Should Quest Diagnostics focus on changing policies and practices regarding operations, staff scheduling, and job content first? Or should they focus first on addressing the

Should Quest Diagnostics focus on changing policies and practices regarding operations, staff scheduling, and job content first? Or should they focus first on addressing the issues that representatives have (step-based pay and career-path strategies/planning programs) first? Or, alternatively, could (and should) the company try to tackle both problems simultaneously?

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