Show me the steps to solve QUESTION $3(20$ Marks$)$

A luxury hotel chain, Grand Horizon Hotels, has experienced significant growth over the past five years, expanding its

portfolio from three locations to ten across different countries on the African continent. However, the hotel chain$$s growth

has brought about challenges in maintaining high service standards and ensuring that employees at all levels are

equipped with the skills necessary to deliver exceptional guest experiences. This has become increasingly critical in a

competitive market where customer satisfaction is paramount. To address these issues, Grand Horizon Hotels recognises

the need to design effective Human Resource Development $($HRD$)$ programmes that align with its strategic objectives,

such as enhancing guest satisfaction and retaining top talent in a high$-$turnover industry.

Critically analyse the key considerations that Grand Horizon Hotel must take into account when designing effective

Human Resource Development $($HRD$)$ programmes. Provide examples to illustrate your answer.

QUESTION $4(20$ Marks$)$

HealthCare Solutions is a large, national healthcare provider with $53$ medical centres across South Africa. The chief

executive officer $($CEO$)$ wishes to implement a management development programme within the company. The CEO has

asked you, a strategic training consultant, to assist HealthCare Solutions with the rollout of the management development

programme.

As your first task, you are required to prepare an email to the Executive Committee of HealthCare Solutions in which you

detail the key issues which need to be considered when implementing a management development programme. Include

examples in your email that are relevant to HealthCare Solutions$$ context.