Question: Simulated Activity 1 : Briefing with Team Leader ScenarioAs a support worker in the facility, you are required to attend weekly team meetings every Friday.
Simulated Activity : Briefing with Team Leader ScenarioAs a support worker in the facility, you are required to attend weekly team meetings every Friday. Issues that happened through the week are shared and discussed during these meetings. The week before, a new procedure on the use of Personal Protective Equipment PPE was released by the facility management as there has been a rise in the number of clients suffering from infectious diseases in the facility. There was feedback that some of your team members seemed to be confused about the procedure information and instructions. On Thursday morning, you received an email from your team leader Susan saying that she is unable to attend the meeting that Friday due to an urgent personal matter she has to attend to She asked you to lead the meeting with two other members of the team, Anna and the newly hired care worker Tamiko. You are required to discuss the issues regarding proper use of PPE in the facility, providing necessary information and instruction to your team members. You were also tasked to take the minutes of the meeting and complete a Continuous Improvement Form for any recommendations that will arise from the meeting. The necessary forms and a copy of the PPE procedure were attached to the email but there was no mention of the deadline for the submission of the minutes and the Continuous Improvement Form. Although you have worked in the facility for two years now, you are quite nervous as you have never conducted a team meeting before. You decided to ask Susan if you can have a quick chat with her to clarify what the requirements are and when the meeting records are due. Susan reluctantly agreed to have a short briefing with you that afternoon. Physical environment and documents required: A meeting room with appropriate chairs and table in a community service facility. Minutes of the meeting template Continuous Improvement Form Procedure on use of Personal Protective Equipment PPE Characters: You the student a support worker in the facility for years now Susan, your team leader Instructions for Susan, Team Leader Because of a family emergency, you cannot attend to your duties for the rest of the week, including leading a team meeting the following day. You sent a short email to your most senior support worker in the team the student to conduct the meeting on your behalf and was preparing to leave the facility as soon as possible. You received a request from the support worker the student for a briefing regarding your email request. You agreed to have a short meeting with the support worker the student to discuss the team meeting requirements but was quite annoyed that the support worker the student still required a briefing despite your instructions in the email.Instructions for Student Support WorkerA.Prepare for the following: prepare for the briefing with Susan, knowing that she will not be able to spend toomuch time to answer all your questions how to clarify instructions and negotiate timeframes in a quick but comprehensive manner how to communicate your feelings and concerns to the team leader BYou will need to: demonstrate effective communication skills during the briefing clarify workplace instructions and negotiate timeframes respond appropriately to situations where communication constraints are present
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