Simulation #1: Chapter 4 Quality Quality Management Simulation Objective: Make quality investments with good ROI (return on investment) in terms of profits and customer ratings. Your goal is $360,000 profit. Scenario: You are the manager of Cibare, one of the hottest Italian restaurants in town. You manage a full service staff and work closely with the Chef and the restaurant owner to ensure Cibare is providing a high- quality experience for customers. It is your job to make sure daily operations are running smoothly and that the investments you make to improve or maintain quality provides a return that exceeds the cost. Learning Objectives: * Quality is an investment - quality improves profitability and we are looking at the costs of quality. * Understand that quality is a continuous pattern of activities and not a one-time event. * Develop a more complete understanding of total cost concepts. Pointers: * although there is little math it is important to think about how your decisions impact the profitability of the company. * an understanding of the total cost of quality will help you complete this simulation Remember, you have UNLIMITED tries to make profit from improving quality. Marks will be based on your highest attempt. Here is your grading scale: Metric # Inventory Profit Goal - Metric # Grade % Inventory Profit Goal - Grade % Value $360,000 Value $1m 100 $360,000+ 50 $310,000 95 $355,000 45 $305,000 90 $350,000 40 $300,000 85 $345,000 35 $295,000 80 $340,000 30 $290,000 75 $335,000 25 $285,000 70 $330,000 20 $280,000 65 $325,000 15 $275,000 60 $320,000 10 $270,000 55 $315,000 5 $265,000 0 Under $260,000