Question: Sincerely Lacey Jones D . Write a response to a claim made by a customer regarding the following acenario. Your response should take the form

Sincerely

Lacey Jones

.

Write a response to a claim made by a customer regarding the following acenario. Your response should take the form of an email.

(15

marks

)

.

Houches renewed his insurance policy with Top Car Insurance over the phone At the end ar the call, Mr

.

Houches completed an online survey about the service he received and said ha was discatisfied, His main issue was that the phone call took too long to receive a firal quabe for the renewal. Additionally, the discounts that he was supposed to receive for renewing with Fag Car

Sincerely Lacey Jones D. Write a response to a claim made

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