Feedback Form 1 "WHERE DREAMS COME HOME" Your Ho e Real Estate WWW. YOURHOMEREALESTATE.COM Customer Satisfaction Survey Hello! We need your help! Please fill out this brief survey regarding your recent Experience with Your Home Real Estate Consultants. Your response is important to us and will help us create new, improved services that you and other clients will receive during future real estate transactions with Us. Please answer each question openly and honestly. Thank you! Please select the department you worked with. Sales Property Management Administration Others Please select the number that is most descriptive of the service you received from us, 1 being unsatisfactory, 3 being average, and 5 being excellent. If a subject is not applicable, please leave it blank. Timeliness of return phone calls Problems Were Handled Communication with you was The knowledge of real estate demonstrated Attention given to your special needs Your overall impression of our real estate service Do you feel that we adequately explained the real estate process and what you could expect during each phase of the process? YES NO Do you feel that we really cared about you and your real estate needs? YES NO In comparison to other agents you have worked with, the quality of our real estate service Substantially lower Moderately lower About The Same Moderately Higher Excellent Did you consider other agencies when selecting ? YES NO To what extent did the following factors influence your selection of YOUR HOME REAL ESTATE? Critical Important A Consideration Not Important Sales Record in the area Understanding of our needs and requirements Agency Commission Property Price Guide on Appraisal 3600000 Local Knowledge Suggested Marketing Plan for property Recommendation Would you feel comfortable recommending our services to your friends and family? YES NO Do you have someone now that you would like to refer to us. if so please write down your referral's name. phone number, and address: Your Name and Email Rebekah Tails In an effort to continuously improve our services we'd love for you to write a brief feedback of the service we provided you. Overall Feedback My agent does not work well with clients and his staff members. He does not follow s not follow up or even ask for approval before proceeding with the transaction. I'm very confused with what is happening because he does not explain the steps that he will take to resolve a problem. although he is knowledgeable, he answers me with ncorrect details instead of admitting he was not aware. Improve on your services. Thank you. Your response is greatly appreciated. You may click on one or all of the sites listed below to write about your experience. Thank you for helping us out. 1287 CENTRAL STREET , NSW 776.767.7889 / NEO@YOURHOMEREALESTATE COMA SOMEREAL ES STATE COM SHARON WHITE JOHN WHITEFeedback Form 2 "WHERE DREAMS COME HOME" Your Home Real Estate WWW. YOURHOMEREALESTATE.COM Customer Satisfaction Survey Hello! We need your help! Please fill out this brief survey regarding your recent experience with Your Home Real Estate Consultants. Your response is important to us and will help us create new, improved services that you and other clients will receive during future real estate transactions with us. Please answer each question openly and honestly. Thank you! Please select the department you worked with. Sales Property Management Administration others Please select the number that is most descriptive of the service you received from us, 1 being unsatisfactory, 3 being average, and 5 being excellent. If a subject is not applicable, please leave it blank. Timeliness of return phone calls Problems Were Handled Communication with you was The knowledge of real estate demonstrated Attention given to your special needs Your overall impression of our real estate service Do you feel that we adequately explained the real estate process and what you could expect during each phase of the process? YES NO Do you feel that we really cared about you and your real estate needs? YES NO In comparison to other agents you have worked with, the quality of our real estate service Substantially lower Moderately lower About The Same Moderately Higher Excellent Did you consider other agencies when selecting 7 YES NO To what extent did the following factors influence your selection of YOUR HOME REAL ESTATE? Critical Important A Consideration Not Important Sales Record in the area Understanding of our needs and requirements Agency Commission Property Price Guide on Appraisal Local Knowledge Suggested Marketing Plan for property Recommendation Would you feel comfortable recommending our services to your friends and family? YES NO Do you have someone now that you would like to refer to us, if so please write down your referral's name, phone number, and address: Sam Smith 990 345 4646 ssmith46@aol.com Your Name and Email Chris Evans carevevans@gmail.com In an effort to continuously improve our services we'd love for you to write a brief feedback of the service we provided you. Overall Feedback My agent does not work well with clients and his staff members. He does not follow up or even ask for approval before proceeding with the transaction. I'm very infused with what is happening because he does not explain the steps that he will take to resolve a problem. although he is knowledgeable, he answers me with incorrect details instead of Is instead of admitting he was not aware. Improve on your services. Thank you. Your response is greatly appreciated. You may click on one or all of the sites listed below to write about your experience Thank you for helping us out. 1287 CENTRAL STREET , NSW 776.767.7839 / 987 978.0099 SHARON WHITE JOHN WHITE NFO@ YOURHOMEREALES 654 765 455Feedback Form 3 "WHERE DREAMS COME HOME" Your Home Real Estate WWW. YOURHOMEREALESTATE.COM Customer Satisfaction Survey Hello! We need your help! Please fill out this brief survey regarding your recent experience with Your Home Real Estate Consultants. Your response is important to us and will help us create new, improved services that you and other clients will receive during future real estate transactions with us. Please answer each question openly and honestly. Thank you! Please select the department you worked with. Sales Property Management Administration others Please select the number that is most descriptive of the service you received from us, 1 being unsatisfactory, 3 being average, and 5 being excellent. If a subject is not applicable, please leave it blank. Timeliness of return phone calls Problems Were Handled Communication with you was The knowledge of real estate demonstrated Attention given to your special needs Your overall impression of our real estate service Do you feel that we adequately explained the real estate process and what you could expect during each phase of the process? YES NO Do you feel that we really cared about you and your real estate needs? YES NO In comparison to other agents you have worked with, the quality of our real estate service Substantially lower Moderately lower About The Same Moderately Higher Excellent Did you consider other agencies when selecting REAA? YES NO To what extent did the following factors influence your selection of YOUR HOME REAL ESTATE? Critical Important A Consideration Not Important Sales Record in the area Understanding of our needs and requirements Agency Commission Property Price Guide on Appraisal Local Knowledge Suggested Marketing Plan for property Recommendation Would you feel comfortable recommending our services to your friends and family? YES NO Do you have someone now that you would like to refer to us, if so please write down your referral's name, phone number, and address: Stephanie Jones jonesstephanie86@gmail.com Your Name and Email Zoe Carlton zzcarlton_21@gmail.com In an effort to continuously improve our services we'd love for you to write a brief feedback of the service we provided you. Overall Feedback This is my first experience using a property company to manage my rental home, and Tiffany and Sully have been very responsive and helpful at everything I have ded, from getting hel ing my house to finding tenants. It was great customer service from start to finish! I was not an easy client but it was so nice to put our trust in YOUR HOME REAL ESTATE." Thank you. Your response is greatly appreciated. You may click on one or all of the sites listed below to write about your experience Thank you for helping us out. 1287 CENTRAL STREET , NSW 776.767.7839 / 987 978.0099 SHARON WHITE JOHN WHITE NFORD YOURHOMEREALES 654 765 455Feedback Form 4 "WHERE DREAMS COME HOME" Your Home Real Estate WWW. YOURHOMEREALESTATE.COM Customer Satisfaction Survey Hello! We need your help! Please fill out this brief survey regarding your recent experience with Your Home Real Estate Consultants. Your response is important to us and will help us create new, improved services that you and other clients will receive during future real estate transactions with us. Please answer each question openly and honestly. Thank you! Please select the department you worked with. Sales Property Management Administration others Please select the number that is most descriptive of the service you received from us, 1 being unsatisfactory, 3 being average, and 5 being excellent. If a subject is not applicable, please leave it blank. Timeliness of return phone calls Problems Were Handled Communication with you was The knowledge of real estate demonstrated Attention given to your special needs Your overall impression of our real estate service Mi Do you feel that we adequately explained the real estate process and what you could expect during each phase of the process? YES NO Do you feel that we really cared about you and your real estate needs? YES NO In comparison to other agents you have worked with, the quality of our real estate service Substantially lower Moderately lower About The Same Moderately Higher Substantially Higher Excellent Did you consider other agencies when selecting 7 YES NO To what extent did the following factors influence your selection of YOUR HOME REAL ESTATE? Critical Important A Consideration Not Important Sales Record in the area Understanding of our needs and requirements Agency Commission Property Price Guide on Appraisal Local Knowledge Suggested Marketing Plan for property Recommendation Would you feel comfortable recommending our services to your friends and family? YES NO Do you have someone now that you would like to refer to us, if so please write down your referral's name, phone number, and address: Your Name and Email ance head lahead@gmail.com In an effort to continuously improve our services we'd love for you to write a brief feedback of the service we provided you. Overall Feedback Dealing with Jill was terrible. She does not listen and she is very aggressive. I also hope they could improve on their communication. Last this s that The never ask for approvals first, I think that is my right as a client right? This is not good business please improve it more. Thank you. Your response is greatly appreciated. You may click on one or all of the sites listed below to write about your experience Thank you for helping us out. 1287 CENTRAL STREET , NSW 776,767.7839 / 987 978 0099 125 869 8786 JOHN WHITE 654 765 455Feedback Form 5 "WHERE DREAMS COME HOME" Your Home Real Estate WWW. YOURHOMEREALESTATE.COM Customer Satisfaction Survey Hello! We need your help! Please fill out this brief survey regarding your recent experience with Your Home Real Estate Consultants. Your response is important to us and will help us create new, improved services that you and other clients will receive during future real estate transactions with us. Please answer each question openly and honestly. Thank you! Please select the department you worked with. Sales Property Management Administration others Please select the number that is most descriptive of the service you received from us, 1 being unsatisfactory, 3 being average, and 5 being excellent. If a subject is not applicable, please leave it blank. Timeliness of return phone calls Problems Were Handled Communication with you was The knowledge of real estate demonstrated Attention given to your special needs Your overall impression of our real estate service Do you feel that we adequately explained the real estate process and what you could expect during each phase of the process? YES NO Do you feel that we really cared about you and your real estate needs? YES NO In comparison to other agents you have worked with, the quality of our real estate service Substantially lower Moderately lower About The Same Moderately Higher Excellent Did you consider other agencies when selecting REAA? YES NO To what extent did the following factors influence your selection of YOUR HOME REAL ESTATE? Critical Important A Consideration Not Important Sales Record in the area Understanding of our needs and requirements Agency Commission Property Price Guide on Appraisal Local Knowledge Suggested Marketing Plan for property Recommendation Would you feel comfortable recommending our services to your friends and family? YES NO Do you have someone now that you would like to refer to us. efer to us. if so please write down your referral's name, phone number, and address: Peter Davidson petedavidson@gmail.com 998 776 4528 Your Name and Email Clark Stinson c. stinson771 @gmail.com In an effort to continuously improve our services we'd love for you to write a brief feedback of the service we provided you. Overall Feedback My experience working with Tiffany was fantastic. She was one of the best Property Managers in town. Her due diligence helped the accuracy rental rate on my erties. She is proles ly and easy to deal with! leasure to work with. I highly recommend this company to anyone needing this service. Tiffany Thank you. Your response is greatly appreciated. You may click on one or all of the sites listed below to write about your experience Thank you for helping us out. 1287 CENTRAL STREET , NSW 776.767.7839 / 987 978.0099 SHARON WHITE JOHN WHITE NFOR YOURHOMEREALEST 654 765 455Feedback Form 6 "WHERE DREAMS COME HOME" Your Home Real Estate WWW. YOURHOMEREALESTATE.COM Customer Satisfaction Survey Hello! We need your help! Please fill out this brief survey regarding your recent experience with Your Home Real Estate Consultants. Your response is important to us and will help us create new, improved services that you and other clients will receive during future real estate transactions with us. Please answer each question openly and honestly. Thank you! Please select the department you worked with. Sales Property Management Administration others Please select the number that is most descriptive of the service you received from us, 1 being unsatisfactory, 3 being average, and 5 being excellent. If a subject is not applicable, please leave it blank. Timeliness of return phone calls Problems Were Handled Communication with you was The knowledge of real estate demonstrated Attention given to your special needs Your overall impression of our real estate service Do you feel that we adequately explained the real estate process and what you could expect during each phase of the process? YES NO Do you feel that we really cared about you and your real estate needs? YES NO In comparison to other agents you have worked with, the quality of our real estate service Substantially lower Moderately lower About The Same Moderately Higher Excellent Did you consider other agencies when selecting REAA? YES NO To what extent did the following factors influence your selection of YOUR HOME REAL ESTATE? Critical Important A Consideration Not Important Sales Record in the area Understanding of our needs and requirements Agency Commission Property Price Guide on Appraisal Local Knowledge Suggested Marketing Plan for property Recommendation Would you feel comfortable recommending our services to your friends and family? YES NO Do you have someone now that you would like to refer to us, if so please write down your referral's name, phone number, and address: Your Name and Email Amanda Frostman AMAfrostman@gmail.com In an effort to continuously improve our services we'd love for you to write a brief feedback of the service we provided you. Overall Feedback Sandra was nice but unfortunately she was very difficult to get intouch with. She is always busy and does not seek additional support from team management She sometimes becomes aggressive answering questions. I know the sales department is very busy but I really hope the team could work on this. Thank you! Thank you. Your response is greatly appreciated. You may click on one or all of the sites listed below to write about your experience. Thank you for helping us out. 1287 CENTRAL STREET , NSW 776.767.7889 / 987 978 0099 SHARON WHITE JOHN WHITE 654 765 455Feedback Form 7 "WHERE DREAMS COME HOME" me Real al Estate WWW.YOURHOMEREALESTATE.COM Customer Satisfaction Survey Hello! We need your help! Please fill out this brief survey regarding your recent experience with Your Home Real Estate Consultants. Your response is important to us and will help us create new, improved services that you and other clients will receive during future real estate transactions with us, Please answer each question openly and honestly. Thank you! Please select the department you worked with. Sales Property Management Administration Others Please select the number that is most descriptive of the service you received from us, 1 being unsatisfactory, 3 being average, and 5 being excellent. If a subject is not applicable, please leave it blank. Timeliness of return phone calls Problems Were Handled Communication with you was The knowledge of real estate demonstrated Attention given to your special needs Your overall impression of our real estate service Do you feel that we adequately explained the real estate process and what you could expect during each phase of the process? VYES NO Do you feel that we really cared about you and your real estate needs? MYES NO In comparison to other agents you have worked with, the quality of our real estate service Substantially lower _Moderately lower About The Same |Moderately Higher Excellent Did you consider other agencies when selecting REAA? YES NO To what extent did the following factors influence your selection of YOUR HOME REAL ESTATE? Critical Important A Consideration Not Important Sales Record in the area Understanding of our needs and requirements Agency Commission Property Price Guide on Appraisal Local Knowledge Suggested Marketing Plan for property Recommendation Would you feel comfortable recommending our services to your friends and family? YES NO Do you have someone now that you would like to refer to us, if so please write down your referral's name, phone number, and address: Natasha Rivers Nrivers_red @aol.com Your Name and Email Angie Walker 889 945 6555 wes_walker45 @gmail.com In an effort to continuously improve our services we'd love for you to write a brief feedback of the service we provided you. Overall Feedback Sully has represented us on numerous real estate properties. He is extremely competent and timely in responding to current issues. He has been our one call away agent and he is always willing to listen and help us with anything. He handles, different situations anything. He handles different situations with the right approach. I rarely have issues with him best property managers in town. Thank you. Your response is greatly appreciated. You may click on one or all of the sites listed below to write about your experience. Thank you for helping us out. 1287 CENTRAL STRE INFORYOURHOMEREALESTATE.COM AU YOUHOMEREALESTATE COM SHARON WHITE 25.869 8786 JOHN WHITEFeedback Form 8 "WHERE DREAMS COME HOME" Your Home Real Estate WWW. YOURHOMEREALESTATE.COM Customer Satisfaction Survey Hello! We need your help! Please fill out this brief survey regarding your recent experience with Your Home Real Estate Consultants. Your response is important to us and will help us create new, improved services that you and other clients will receive during future real estate transactions with us. Please answer each question openly and honestly. Thank you! Please select the department you worked with. Sales Property Management Administration Others Please select the number that is most descriptive of the service you received from us, 1 being unsatisfactory, 3 being average, and 5 being excellent. If a subject is not applicable, please leave it blank. Timeliness of return phone calls Problems Were Handled Communication with you was The knowledge of real estate demonstrated Attention given to your special needs Your overall impression of our real estate service Do you feel that we adequately explained the real estate process and what you could expect during each phase of the process? YES JNO Do you feel that we really cared about you and your real estate needs? YES NO In comparison to other agents you have worked with, the quality of our real estate service Substantially lower Moderately lower About The Same Moderately Higher Excellent Did you consider other agencies when selecting REAA? YES NO To what extent did the following factors influence your selection of YOUR HOME REAL ESTATE? Critical Important A Consideration Not Important Sales Record in the area Understanding of our needs and requirements Agency Commission Property Price Guide on Appraisal Local Knowledge Suggested Marketing Plan for property Recommendation Would you feel comfortable recommending our services to your friends and family? YES NO Do you have someone now that you would like to refer to us, if so please write down your referral's name, phone number, and address: none Your Name and Email B/en George B_George@aol.com In an effort to continuosly improve our services we'd love for you to write a brief feedback of the service we provided you. 17. Overall feedback The agent was knowleageable about the real estate industry and were able to help with most of my issues. I really hope you could improve on communication process. I would not recommend for the communication issues and lack of empathy from the agent. Thank you. Your response is greatly appreciated. You may click on one or all of the sites listed below to write about your experience Thank you for helping us out. NFOR YOURHOMEREALESTATE COMAL YOUHOMEREALESTATE.COM 125 869 8786 JOHN WHITE 654 765 455Feedback Form 9 "WHERE DREAMS COME HOME" Your Home Real Estate WWW. YOURHOMEREALESTATE.COM Customer Satisfaction Survey Hello! We need your help! Please fill out this brief survey regarding your recent experience with Your Home Real Estate Consultants. Your response is important to us and will help us create new, improved services that you and other clients will receive during future real estate transactions with us. Please answer each question openly and honestly. Thank you! Please select the department you worked with. Sales Property Management Administration others Please select the number that is most descriptive of the service you received from us, 1 being unsatisfactory, 3 being average, and 5 being excellent. If a subject is not applicable, please leave it blank. Timeliness of return phone calls Problems Were Handled Communication with you was The knowledge of real estate demonstrated Attention given to your special needs Your overall impression of our real estate service Do you feel that we adequately explained the real estate process and what you could expect during each phase of the process? YES NO Do you feel that we really cared about you and your real estate needs? YES NO In comparison to other agents you have worked with, the quality of our real estate service Substantially lower Moderately lower About The Same |Moderately Higher Excellent Did you consider other agencies when selecting REAA? YES NO To what extent did the following factors influence your selection of YOUR HOME REAL ESTATE? Critical Important A Consideration Not Important Sales Record in the area Understanding of our needs and requirements Agency Commission Property Price Guide on Appraisal Local Knowledge Suggested Marketing Plan for property Recommendation Would you feel comfortable recommending our services to your friends and family? YES NO Do you have someone now that you would like to refer to us. if so please write down your referral's name, phone number, and address: Joshua Mills jjmills12@gmail.com Your Name and Email Adam Mills jadam_mills@gmail.com In an effort to continuously improve our services we'd love for you to write a brief feedback of the service we provided you. Overall Feedback Tiffany has been very helpful! She is my go to person every time I have a problem with my unit. Communication with her is very easy, she is patient, she listens to all my issues and she fixes them right away. She is like a good friend to me! she is one of the best managers in town. Would definitely work with her again. Thank you. Your response is greatly appreciated. You may click on one or all of the sites listed below to write about your experience Thank you for helping us out. 1287 CENTRAL STREET , NSW 776.767.7889 / 987 978 0099 SHARON WHITE JOHN WHITE 654 765 455Feedback Form 10 "WHERE DREAMS COME HOME" Home Real Estate WWW. YOURHOMEREALESTATE.COM Customer Satisfaction Survey Hello! We need your help! Please fill out this brief survey regarding your recent experience with Your Home Real Estate Consultants. Your response is important to us and will help us create new, improved services that you and other clients will receive during future real estate transactions with Us. Please answer each question openly and honestly. Thank you! Please select the department you worked with. Sales Property Management Administration others Please select the number that is most descriptive of the service you received from us, 1 being unsatisfactory, 3 being average, and 5 being excellent. If a subject is not applicable, please leave it blank Timeliness of return phone calls Problems Were Handled Communication with you was The knowledge of real estate demonstrated Attention given to your special needs Your overall impression of our real estate service Do you feel that we adequately explained the real estate process and what you could expect during each phase of the process? YES NO Do you feel that we really cared about you and your real estate needs? YES NO In comparison to other agents you have worked with, the quality of our real estate service Substantially lower Moderately lower About The Same Moderately Higher Substantially Higher Excellent Did you consider other agencies when selecting Your Home real estate? YES NO To what extent did the following factors influence your selection of YOUR HOME REAL ESTATE? Critical Important A Consideration Not Important Sales Record in the area Understanding of our needs and requirements Agency Commission Property Price Guide on Appraisal Local Knowledge Suggested Marketing Plan for property Recommendation Would you feel comfortable recommending our services to your friends and family? YES NO Do you have someone now that you would like to refer to us, if so please write down your referral's name, phone number, and address: none Your Name and Email Bryan James Bjames12@gmail.com In an effort to continuosly improve our services we'd love for you to write a brief feedback of the service we provided you. 17. Overall feedback This is my secodn time doing business with the company. It is as usual, reputable and accommodating but sad to say that the agent who assisted me this time was very busy and hard to get in touch with. Other than that it was greta, the agent was nice. He listens and understands my issues very well. Thank you. Your response is greatly appreciated. You may click on one or all of the sites listed below to write about your experience. Thank you for helping us out. 1287 CENTRAL STREET , NSW SHARON WHITE JOHN WHITE INFOR YOURHOMEREALES ALESTATE COM 125.869 8786 654.765 4554Home Dashboard My courses My Results My Profile Back Quiz navigation Question Customer Service Data Evaluation Feedback Forms Incomplete Sales Department answer Marked out of 44.00 Total Feedback Forms Received: 6 Customer Service Data P Flag Evaluation question 1. Timeliness of return phone calls 7 3 4 Evaluation of Performance Standards Evaluation Data from Customer Service Feedback Learner Declaration The total combined score across all the received feedback was 12 out of a possible 30 Low Level of Customer Service Finish attempt ... Therefore, the Timeliness of return phone call for the month was 40 % . 2. Problems were handled ..... Evaluation of Performance Standards Evaluation Data from Customer Service Feedback The total combined score across all the received feedback was 13 out of a possible 30 High Level of Customer Service Therefore, the score for the way problems were handled for the month was 43 %.Home Dashboard My courses My Results My Profile 3. Communication with Clients/Customers was.... Evaluation of Performance Standards Evaluation Data from Customer Service Feedback The total combined score across all the received feedback was 14 out of a possible 30 Quiz navigation Moderate Level of Customer Service * Feedback Forms Therefore, the score for the communication with clients and/or customers for the month was 47 Customer Service Data Evaluation 4. The knowledge of real estate demonstrated was..... Evaluation of Performance Standards Evaluation Data from Customer Service Feedback Learner Declaration The total combined score across all the received feedback was 17 out of a possible 50 5 High Level of Customer Service Finish attempt ... Therefore, the score for the knowledge of real estate demonstrated for the month was 57 % 5. Attention given to client needs..... Evaluation of Performance Standards Evaluation Data from Customer Service Feedback The total combined score across all the received feedback was 29 out of a possible 30 Therefore, the score for the attention given to client/customer specific needs for the month was 58 %.Home Dashboard My courses My Results My Profile 6. Overall impression of real estate services..... Evaluation of Performance Standards Evaluation Data from Customer Service Feedback The total combined score across all the received feedback was 11 out of a possible 30 Quiz navigation Feedback Forms Therefore, the score for the overall impression of real estate services for the month was 37 % Customer Service Data 7. We adequately explained the real estate process and what clients/customers could expect during each phase of the process? Evaluation Evaluation of Performance Standards Evaluation Data from Customer Service Feedback A2 3 4 The total combined score across all the received feedback was 13 out of a possible 30 Learner Declaration 5 Therefore, the score for the way we adequately explained the real estate process and what clients/customers could expect Finish attempt ... during each phase of the process for the month was 43 % . 8. Care of client/customer and their needs? Evaluation of Performance Standards Evaluation Data from Customer Service Feedback The total combined score across all the received feedback was 0 out of a possible 6 Therefore, the score for care of client/customer and their needs for the month was 0 %.Home Dashboard My courses My Results My Profile 9. Performance Against Other Agents... Evaluation of Performance Standards Evaluation Data from Customer Service Feedback The total combined score across all the received feedback for each of the following was; Quiz navigation Low Level of Customer Service Substantially Lower Feedback Forms 5 Moderately Lower About the Same Customer Service Data Evaluation Moderately Higher Learner Declaration 0 Excellent 5 Therefore, the percentage of feedback for service against other agents that was either moderately higher or excellent for the Finish attempt ... month was %. 10. Services recommendation to friends and family.... Evaluation of Performance Standards Evaluation Data from Customer Service Feedback The total combined score across all the received feedback was 4 out of a possible 10 Moderate Level of Customer Service * Therefore, the score for Services recommendation to friends and family for the month was 40 %