Situation

Term

Changing how inputs are transformed into outputs.

This type of change affects performance appraisal and rewards, decision$-$making, and communication and information$-$processing systems.

A system$-$wide example of this is total quality management.

Use your knowledge of organization development to choose the best answer to the following question.

There are three benefits gained from quality$-$of$-$work$-$life programs. The first is a more positive attitude toward the work and the organization, and the second is increased productivity. What is the third?

$$ Organizational effectiveness should improve

Turnover should decrease

Increased job satisfaction