Situation - Your Regional Controller (Dan) sent you an email instructing you to send Calumet to collections for an unpaid invoice from December 2023. Since you had been actively trying to collect this balance, you notify your contact (Summer) that the balance is being sent to 3rd party collections. You receive a response from the customer in which they added ALL their Acuren contacts to the email: This email worries you so you call Krystal. Krystal tells you that you have nothing to worry about - you had authorization from the local office before you sent the email. Then you receive a phone call from Brandon, a division manager from the Gulf Coast region, that you have never spoken to before. Summer had included him on the above email. Brandon is animated that this account was sent to collections. Brandon informs you that by sending this customer to 3rd party collections, we have put in jeopardy the long standing revenue we receive from our Longview & Minden and that he is currently in negotiations for additional work. By sending this $4k invoice to collections, we are overlooking the $1M in business we've done with this customer in other departments. How do you respond to Brandon during your phone call? What are your next steps