Situational Judgement: Interpersonal Skills, Program and Workload Management

Situation $($Questions $1$ and $2)$:

A contract agreement package requires the Director's approval and signature. The Contracts Unit reports that the package was sent two days ago, but the package has yet to be received by the Director's office. The Contracts Unit is now requesting a status update.

Which of the following actions would you take first to most effectively resolve this situation?

a$.$ Contact the department's mailroom to see if they recall delivering the package to your department.

b$.$ Ask others in the office if they have seen the contract agreement package.

c$.$ Ask the Contracts Unit to re$-$print and send a duplicate contract agreement package.

d$.$ Use the department's document tracking system to confirm the contract was sent by the Contracts Unit.

Mark to review later...

Which of the following actions would be least effective in resolving this situation?

$q,$ a$.$ Contact the department's mailroom to see if they recall delivering the package to your department.

b$.$ Ask others in the office if they have seen the contract agreement package.

c$.$ Ask the Contracts Unit to re$-$print and send a duplicate contract agreement package.

d$.$ Use the department's document tracking system to confirm the contract was sent by the Contracts Unit.

$$ Mark to review later...