SITXCCS008 Develop and manage quality customer service practices SITXCCS008 Develop and manage quality customer service practices Assignment Activity Assignment Activity 3 This assignment is designed to gather evidence as to how develop and manage customer service practices, not just the theory, but how you do it on a practical level Document the personal presentation standards that you wild like in an organisation that provides good customer service. Choose one job role in your chosen assignment in your particular workplace. business. This assignment will form part of the assessment for this subject and must be Assignment Activity 4 completed with an original and professional manner. This unit is a management unit and as such the assignment must be presented in a manner that would be expected of a person in a management position. You will need to go into enough Part 1 detail to explain your choices and actions sufficiently and demonstrate your Design a 'Training Needs Analysis' for a customer service position in your competency. Short, vague answers without much detail will not be sufficient for this workplace. If you are not currently working, then you will have to simulate a management and leadership unit. hospitality work environment. Part 2 If you are currently employed, then use your workplace as the basis for these Conduct "Training Needs Analysis' for your staff identifying areas in customer assignment activities. If you are not currently employed then choose a medium to service delivery where their skills or knowledge may not be to company standards. large hospitality venue or organisation such as a large hotel with rooms, food and Part 3 beverage services, a theme park, a medium to large restaurant or cafe as the basis for Design a brief Training Session which you could deliver to coach your staff in one the assignment questions. area of customer service standards, which may be required. We also gently remind you that submitting somebody else's work is plagiarism Assignment Activity 5 and will result in disciplinary action. Complete two complaints records, one for a customer who found a piece of glass in her food and one for a customer who complained that he could hear swearing in the Assignment Activity 1 kitchen while he was dining in the restaurant. Conduct a "Customer Choice Analysis' for your establishment. If you are not Assignment Activity 6 O currently working, then you will have to simulate a hospitality work environment. You are required to design a feedback form to try and identify the reasons your Part 1 customers come to your establishment, Try to include a variety of variables such as Create a 'Customer Service Survey' for your establishment. If you are not currently food, service, furnishings, location etc. working, then you will have to simulate a hospitality work environment. Use the Use this form to conduct an analysis on 10 customers and present your findings in a Likert Scale' technique to ask your questions. You are required to survey 10 brief report. Include your Customer Choice Analysis forms as evidence, customers and present your surveys together with a brief summary of your results. Part 2 Assignment Activity 2 Using the results of your survey, together with other feedback techniques, identify any areas where customer service problems appear to occur. Choose five products in your business or if you are currently not employed choose a 5-star hotel as the subject of this activity. Describe in detail these products and think Part 3 of all the questions a customer might ask about them. After having identified areas for improvement in customer service delivery outline new or improved strategies, which could resolve these issues. O Screen I Ampad 2016 GTraming Resource Solutions Pty Lid 93 Training Resom 94