SITXCCS016 Develop and manage quality customer service practices Placement - Workplace Diary for housekeeping Based on the experience gained during your work placement, over the period of 10 weeks, you are required to write a brief summary covering the following criteria in the Workplace diary in the following pages: Please clearly identify the criteria's that you are addressing each week in the Workplace diary. Criteria's: 1. Describe in detail the roles and responsibilities of management, supervisors and operational staff involved in providing quality service. 2. Provide examples of THREE different customer complaints that you solved. Explain the conflict resolution techniques used to resolve each of them according to organisational policies and procedures. 3. Provide examples on how you obtained informal customer feedback on level of service. 4. Give examples of situations when you provided service to customers with special needs or disabilities including special requirements involved. 5. Provide 3 examples of promotional items or initiatives that you used in your service area (e.g. loyalty programs). Explain how these were used effectively. 6. Provide examples of situations on how management set a positive example for customer service. 7. Provide examples on how you effectively communicated with internal and external customers, including