SIXCCS016 1.Develop a customer survey - 1 hour. You are required to develop a survey that will be sent to Blue Healer Spa customers. The completed surveys will be anonymous and collated by the Administration Officer. You may use any format you wish for the survey, but it should collect information on the following: What customers expect of a resort such as Blue Healer. Whether the customer's needs were fulfilled when they were at Blue Healer. How satisfied they were with their stay at Blue Healer. When completed, submit your Customer Survey to the Administration Officer (your assessor) who will send it to the customers. 2.Draft an email to all Blue Healer Spa's staff (your assessor) - 30 minutes. The purpose of the email is to give the staff the opportunity to give feedback on the resort's products and services and the customer service practices they experience. Acknowledging that the resort's employees work a variety of shifts in a variety of areas, your email should ask the staff to also include the area of the resort they work in as well as the shifts they usually work, in their response. The email should ask the recipient to send their feedback