Skip to message list Skip to message pane Inbox Delivery Questions $-$ Magazines Carlos Henderson, Customer Support Lead Task in progress Click or tap to view email Seasonal Product Vendors Nadia Loomis, Team Lead Task completed Magazine Vendor Performance Nadia Loomis, Team Lead Task completed Progress $8$ percent From: Carlos Henderson, Customer Support Lead Subject: Delivery Questions $-$ Magazines Message Hi$,$ I lead the Customer Support Team for the magazines category. Customer questions for one vendor have increased since the start of the promotional campaign. The campaign ended two months ago, but we are still getting many questions. Can you help us understand why? The vendor$$s performance metrics are below. Thank you, Carlos Henderson Task The percentages in the table represent the performance change from the previous month. Consider the impact of each metric on customer questions. Metric Month $1$ Month $2$ Month $3\%$ Customer Questions $+8\%+10\%+12\%\%$ Shipped On Time $-10\%-7\%-5\%\%$ Shipped Incorrectly $+2\%+4\%+4\%\%$ Discounted $+18\%+18\%+14\%$ Units Shipped $($Thousands$)8085100$ Question $1$ of $4$ How impactful were product discounts on customer questions? Please rate from Not impactful to Extremely impactful using the buttons below. Rating $1$ of $4,$ Not impactful Rating $2$ of $4$ Rating $3$ of $4$ Rating $4$ of $4,$ Extremely impactful Not impactful Extremely impactful