Question: SLAs issued by cloud providers are human-readable documents that describe quality-of-service (QoS) features, guarantees, and limitations of one or more cloud-based IT resources. Discuss the

SLAs issued by cloud providers are human-readable documents that describe quality-of-service (QoS) features, guarantees, and limitations of one or more cloud-based IT resources.

Discuss the most important quality metrics used in expressing SLAs. Also, discuss what are the best practices and guidelines for working with SLAs from the cloud consumer perspective.

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