Slide: 9 Readings: Lecture notes Introduction: Consider the two vision statements on the slide (DePaul's and Whole Food's) Questions: 1. What are the differences between the two? 2. Which is more effective? Slide: 21 Readings: Lecture notes Introduction: Let's again imagine that you are consulting for the family physical medical practice. As result of a review of the four key articles on concierge doctors, you advised the practice to become a concierge medical provider. You further suggest that different skills be emphasized given this new strategy. Below, indicate one example of each type of skill that must be developed in order for the concierge strategy to succeed. [An example from the old strategy is provided on the slide.] Questions: Given the new concierge strategy.... 1. What are key conceptual skills? 2. What are key human skills? 3. What are key technical skills