slight improvement in his performance. Sciences) Erik W. Lars treanagement The Managerial Process-McGraw-Hill Education (2017).pdf take his wife and kids to a Milwaukee Brewers baseball game. It turned out Springfield Metals had given Crosby their corporate tickets, and he decided to treat his team with box seats right behind the Brewers dugout. Palmer hated to do it, but he had to refuse the request. He felt guilty when he overheard Olds explaining to his son on the tele- phone why they couldn't go to the game. Palmer finally decided to pick up the phone and request an urgent meeting with Sands to resolve the problem. He got up enough nerve and put in the call only to be told that Sands wouldn't be back in the office until next week. As he put the receiver down, he thought maybe things would get better. TWO WEEKS LATER Sands showed up unexpectedly at Palmer's office and said they needed to talk about Olds. Palmer was delighted, thinking that now he could tell her what had been going on. But before he had a chance to speak, Sands told him that Olds had come to see her yesterday. She told him that Olds confessed that he was having a hard time working on both Crosby's and Palmer's projects. He was having difficulty concentrating on the auditing work in the afternoon because he was thinking about some of the consulting issues that had emerged during the morning. He was putting in extra hours to try to meet both of the projects dead- lines, and this was creating problems at home. The bottom line was that he was stressed out and couldn't deal with the situation. He asked that he be assigned full-time to Crosby's project. Sands went on to say that Olds didn't blame Palmer, in fact he had a lot of nice things to say about him. He just enjoyed the consulting work more and found it more chal lenging. Sands concluded by saying, "I told him I understood, and I would talk to you about the situation and see what could be done. Frankly, I think we should pull him from your project and have him work full-time on Crosby's project. What do you think? 1. If you were Palmer at the end of the case, how would you respond? 2. What, if anything, could Palmer have done to avoid losing Olds? 3. What advantages and disadvantages of a matrix type organization are apparent from this case? 4. What could the management at M&M do to more effectively manage situations like this