Smart Airport Passenger Processing System (SAPPS) will replace the human administered, ID control, Airport check-in and boarding-pass processes. The new airport will have faster process timing and better security with SAPPS. The passenger will not interact with any officer at this new airport. Once SAPPS installed, the passenger will walk through a passage surrounded by cameras, microphones and other remote readers to do ID control, Airport check-in and boarding-pass process all at the same time

Each customer will be given and RFID bracelets when they enter to the airport. In the new airport, passenger will get a RFID bracelet at automated kiosk, this is an ATM type machine has face recognition cameras, finger-print reader and connection to DMV and IRS to authenticate the passenger and update the Airport database. This is the only step where passenger will stop and wait for the machine to put the RFID bracelet on his/her wrist. Then, passenger with RFID bracelet never stops until seating in the aircraft. One Centralized database will record and authenticate each passenger in the airport terminal.

QUESTION 2: You should provide training services to ;

1. a) users (passengers) ,
2. b) Airport managers,
3. c) IT staff members where all have different training needs.

Provide the training topics for three different groups.

QUESTION 3: List the training options you would utilize to prepare the future passengers for the new Airport in system?