Smith Drug is a wholesaler who supplies independent chemist located throughout the country with medicines and drugs.

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Question:

Smith Drug is a wholesaler who supplies independent chemist located throughout the country with medicines and drugs. The company operates through a sales force, which each salesman being allocated a number of pharmacies, some of whom are existing clients. During the weekly visit the salesman takes orders for the goods that the pharmacy wishes to receive in the next delivery.

At the end of each day the salesman emails the orders through to the sales administration team, who check the orders for completeness (name, delivery address, etc.). Any orders that are incomplete are returned to the salesman, who is responsible for returning the order to the client.

Complete orders are recorded, and the sales administration team then check to see if the client is an existing client.

For existing clients, the order is passed to the credit control clerk who checks the client’s credit worthiness. If the credit status of a potential client is unsatisfactory the salesman is noticed and it is his responsibility to notify the potential client that they have been rejected. If the credit status of a potential client is satisfactory the credit control clerk passes the order to the sales ledger clerk who then prepares a client file. Once the client file is prepared the order is passed to the warehouse so that the goods can be despatched.

Once the warehouse receives the order, a number of the warehouse team picks, or selects, the goods for despatch. Once the goods are picked they are checked against the order by the warehouse supervisor. If the order is incomplete, the complete order is returned to the warehouse team member to re-pick the goods. The order is then re-checked by the warehouse supervisor. When the order is complete the warehouse despatches the goods to the client.

Once the goods are despatched the sales ledger clerk prepares, despatches and invoice to the client. Develop a BPMN for the described scenario. The actors should be shown using swim lanes.