Software Solution $($SOS$)$ helps subscribers solve software problems. All transactions are made over the telephone. For the year $2021,8$

engineers, most of whom are recent graduates, handled $116,000$ calls. The average yearly salary for software engineers was $$55,000.$

Starting in $2022,$ the firm retained and hired only software engineers with at least $2$ years of experience. SOS raised the engineers'

salary to $$70,000$ per year. In $2022,$ five engineers handled $124,000$ calls.

Required:

Calculate the partial operational productivity ratio for both years.

Calculate the partial financial productivity ratio for both years. $($Round your answers to $4$ decimal places.$)$