Software Solution $($SOS$)$ helps subscribers solve software problems. All transactions are made over the telephone. For the year $20$X$1,10$ engineers, most of whom are recent graduates, handled $102,000$ calls. The average yearly salary for software engineers was $\backslash (\backslash$$ $41,000\backslash ).$ Starting in $20$X$2,$ the firm retained and hired only software engineers with at least $2$ years of experience. SOS raised the engineers' salary to $\backslash$$$56,000$ per year. In $20$X$2,$ eight engineers handled $120,000$ calls.

Required:

$1.$ Calculate the partial operational productivity ratio for both years.

$2.$ Calculate the partial financial productivity ratio for both years.

Note: Round your answers to $4$ decimal places.