Question: solve 3. Composing Effective Negative Messages While it may not be possible to make the receiver happy when you deliver bad news, you can reduce

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3. Composing Effective Negative Messages While it may not be possible to make the receiver happy when you deliver bad news, you can reduce bad feelings by st sensitive way. Most negative messages take an indirect approach, using a buffer, providing reasons, delivering the bad pleasantly. What buffering technique are you using if you show in your opening that you care and are concerned? () Best news Facts (2 Understanding

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