Solve : An auto repair shop puts out a message $-\text{'}$Our business is a local auto repair shop that provides services to customers in the University City area of

Philadelphia. Our services will be available to anyone in need of auto repairs. In addition, our shop will also

serve as a state inspections station. Our business is located near two college campuses: Drexel University and

University of Pennsylvania. Our target customers will be college students and faculty members. We will

provide certain auto repairs at a discounted price to those customers.

Our Auto Repair Shop follows state guidelines for vehicle inspections, which includes a safety and emissions

test. A list of our repair services includes standard maintenance, engine, exhaust, heating$/$air conditioner,

electrical, transmission, emissions, tires, and more. We have ASE certified technicians and the latest diagnostic

tools for a variety of vehicle repairs. Have a check engine light on$?$Customers can bring their car in for a free

diagnostic check.

Appointments are preferred, but we will accept walk$-$ins for certain repairs that are considered $$quick fixes$.$

Customers may call us or come into our shop to speak with a front desk staff to determine appointment

availability. We will always be in communication with our customers. If a car repair takes longer than a day,

they will be informed in advance. We have a partnership with a local car rental agency. If repairs take more than

a day, a rental car can be provided to the customers

We will also work directly with auto parts and accessories stores in the area to ensure parts are in stock. Some

parts may not be available in the local stores and may require shipping from places outside the area. Having a

strong communication with our suppliers can ensure that there are no delays in our operations.$\text{'}$What are three questions you can think of that would be important to ask about the process of the auto shop and why?