Question: a) Explain the DMADV or DMAIC cycle using examples. (5 marks) b) Explain the difference between process capability and statistical process control and how

a) Explain the DMADV or DMAIC cycle using examples. (5 marks) b) Explain the difference between process capability and statistical process control and how they should be used in the case of a rail network. (6 marks) c) Explain Deming's fourteen points with examples of their use. (14 marks)

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