Solve the following problem using K.T. Potential Problem Analysis. Complete the given table

16. New Chicken Sandwich. Burgermeister has been serving fast food hamburgers for over 20 years. To keep pace with the changing times and tastes, Burgermeister has been experimenting with new products in order to attract potential customers. Product development has recently designed a new Cajun chicken sandwich to be called Ragin Cajun Chicken (see example on page 105). The developers have spent almost nine months perfecting the recipe for this new product. One of the developers got the idea for a new product while in New Orleans during last year's Mardi Gras. Product Development has suggested that the sandwich be placed on Burgermeister's menu immediately, in order to coincide with this year's Mardi Gras festivities. A majority of the time spent developing the Ragin' Cajun Chicken sandwich was dedicated to producing an acceptable sauce. Every recipe was tasted by the developers, who found early recipes for sauces to be too spicy. Finally, they agreed on the seventy-eighth recipe for sauce (Formula 78) as the best choice. After converging on a sauce, the Development Team focused on preparation aspects of the new sandwich. Several tests confirmed that the existing equipment in Burgermeister restaurants could not be used to prepare Ragin' Cajun Chicken. Instead, a new broiler would have to be installed in each of the 11,000 Burgermeister restaurants, at a cost of over $3,000 per unit. The new broiler would keep the chicken moist while cooking it, as well as killing any salmonella, the bacteria prevalent in chicken. While testing cooking techniques for the new broiler, one of developers became very ill. A trip to the hospital showed that the developer had food poisoning from salmonella. Tests determined that the source of the bacteria was a set of tongs that the developer used to handle both the raw and the cooked chicken. Next, the Development Team decided how the sandwich would be prepared. When the Ragin' Cajun Chicken sandwich was prepared using buns currently used for other Burgermeister sandwiches, the sandwich received a very low taste rating. After experimenting, researchers found that a Kaiser roll best complemented the sandwich. Early cost estimates showed that Kaiser rolls will cost twice as much as the buns used currently for hamburgers, and are fresh half as long. You are an executive in charge of product development for Burgermeister. Based on the information above, perform a Potential Problem Analysis, considering what could go wrong with the introduction of this new sandwich. (Developed in collaboration with Mike Szachta, The University of Michigan, 1992) KT Potential Problem Analysis Potential Problem Consequence Probable Cause Preventive Action Contingent Action People don't buy sandwich Bacteria in food