Question: some expert say that the world is moving from a product-based economy to a service one, with an increased focus on experiences. Consumers spend more

some expert say that the world is moving from a product-based economy to a service one, with an increased focus on experiences. Consumers spend more money on doing things than buying them and therefore the retail experience must stay relevant. Consumers want highly personalized experiences and experiences that make them feel good. Do you think if retailers spend more time listening to their customers to find out what will meet their needs and make them feel special they may stay in business?

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