Some of the driving forces pushing toward virtualization include:

A: Underutilization of hardware B: Rising electricity and administrative costs C: Lack of space in data centers D: All of the above

Customer Relationship Management (CRM) provides reporting, analysis and forecasting of the evolution of the organization's customer relationships. The questions that can be answered by the reports produced by CRM include:

A: What is the total revenue per customer? B: Why has production been so low? C: What is our inventory level? D: Where did we sell the most products?

Analytical customer relationship management enables organizations to:

A: Give customers more of what they want B: Find new customers similar to the best customers C: Be faster than your competitors D: Reactivate inactive customers E: All of the above

Among the major families of social media are not :

A: Static websites that inform customers about the company's products and services B: Publishing tools including blogs and participatory sites such as wikis Sharing social media brings together many content social networks. C: Networking tools are mostly represented by con-tact social networks. D: Discussion tools include discussion forums and instant messaging.

When we talk about information security, we are talking about policies, procedures, and technical measures to prevent unauthorized access or modification of data, as well as theft and damage. True or False?

A: True B: False