Some opening and closing shift associates are upset with how each group is leaving their areas. They disagree on who is responsible for each task.

What would you be most and least likely to do?

PICK ONE OF EACH

Create an action plan to improve shift changes and clarify duties. Ask for feedback on the plan, and hold associates accountable for sticking to it.

Give your associates time to resolve the issue. Check in frequently to ensure progress is made.

Gather more data about the situation. Rearrange your schedule to ensure you are able to observe shift changes.

Meet with your associates to discuss solutions. Appoint your best associate to lead the team in launching the ideas.