Someone returns a coat to your store, asking for a refund. The front of it is stained and the sleeve is torn, but they say they are returning it unworn because it doesn't fit. Which of the following would be the best way to refuse their request for a refund?

Group of answer choices

Let them know they are not the first customer to try this, and threaten to call security.

Challenge them to try on the coat and prove that it doesn't fit.

Use humor to soften the blow of your refusal.

Restate their complaint to let them know you understand it$,$ explain as positively as possible that you are unable to accept the return of damaged merchandise, and recommend a tailor who can fix the tear for them.

State that company policy prevents you from accepting the return but that if you had anything to say about it$,$ you'd take it back, no questions asked.