Question: Sometimes, leaders will make changes to team structure and policies. Reasons for this are varied, but usually are driven by the desire to provide better

Sometimes, leaders will make changes to team structure and policies. Reasons for this are varied, but usually are driven by the desire to provide better service to customers. Read the Leadership Case Problem A on page

245

of our text. Ashley made a response to George and Roz. What are some reasons this response was NOT helpful? Name two things Ashley could do differently to improve her team's functioning.

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