Question: Sometimes, short term capacity increased by cross-training employees. For example, the concierge in a hotel can check in arriving guests during peak times. This type

Sometimes, short term capacity increased by cross-training employees. For example, the concierge in a hotel can check in arriving guests during peak times. This type of cross training of employees, as a strategy to increase flexibility, is feasible only when the demand from customers fluctuates throughout the operating time period. True False

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