Sometimes the most effective method of evaluating customer satisfaction is to evaluate the firm$$s own performance without seeking the opinions of the customer. Some questions to ask in such evaluations include: $()$ Do my customers know that I am here to assist them with any questions that may arise?, Ask the customer if he$/$she would recommend us to a friend and Do I practice name recognition and work at developing a relationship with my customers? $()$ Am I well informed about the systems that my company offers to all stakeholders?, What skills could I develop that would enable me to better assist my customers?, and Do I practice name recognition and work at developing a relationship with my customers? $()$ Do my customers know that I am here to assist them with any questions that may arise?, Am I well informed about the systems that my company offers to customers?, and Do I practice name recognition and work at developing a relationship with my customers? $()$ Am I well informed about the systems that my company offers to customers?, What skills could I develop that would enable me to better assist my customers?, Ask the customer if he$/$she would recommend us to a friend and Do I practice name recognition and work at developing a relationship with my customers?