Question: Source: https://www.business2community.com/finance/5-ways-fintech-is-reshaping-the-financial-services-industry02228834 Q2: Briefly discuss TWO challenges the digital transformation of financial services will bring to customer-centricity. Q3: Briefly discuss TWO opportunities that digital banking

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https://www.business2community.com/finance/5-ways-fintech-is-reshaping-the-financial-services-industry02228834

Q2: Briefly discuss TWO challenges the digital transformation of financial services will bring to customer-centricity.

Q3: Briefly discuss TWO opportunities that digital banking will bring to the regtech industry.

Q4: FINWAY is a fintech that specialises in fast andinexpensive international money transfers. It has developed a 24-hour omni-channel customer support network that integrates SMS, email, live chat and twitter. Select TWO data analytics technique from lecture 1 and discuss how it can be used to help FINWAY provide customer service consistency across these channels.

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