Sourcing

a process in which one company studies the processes of another company $($or industry$)$ to identify best practices

Order Cycle Time

A direct to consumer $($D$2$C$)$ business model where all sales channels ranging from online, mobile, telephonic, mail order, self$-$service, and physical retail establishments are aligned

Benchmarking

selection of suppliers that will deliver the goods and services needed to create the firm$$s product

Omni$-$Channel

refers to the expense of placing an order and does not include the cost of the product itself.