Sourcing

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a process in which one company studies the processes of another company $($or industry$)$ to identify best practices

refers to the expense of placing an order and does not include the cost of the product itself.

Order Cycle Time

A direct to consumer $($D$2$C$)$ business model where all sales channels ranging from online, mobile, telephonic, mail order, self$-$

is defined as the time that elapses from when a customer places an order until the order is received.

selection of suppliers that will deliver the goods and services needed to create the firm's product

Benchmarking

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Omni$-$Channel