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Case Study #2: Southwest Airlines How can an airline survive a government order to ground its entire fleet and shut down for days? After 9/11, al U.S. airlines were faced with this same crisis. One that succeeded through the difficulty was Southwest Airlines, already known for its outstanding customer service, Southwest's passengers, flight attendants, pilots and ground crews were stranded all across the country after the terrorist attacks. But unlike their competition, Southwest's leadership did more than just sit and wait. They encouraged employees to leverage their trademark fun approach to business and to help stranded customers enjoy themselves at the movies or the local bowling alley, And when the ramifications of the shutdown forced other airlines to cut staff, Southwest's then-CEO, James Parker, announced just three days after 9/11 that the company would be keeping all of its employees, as well as issuing a profit-sharing payment. Leadership characteristics like crisis management, creative problem solving and a strong belief in the company's vision saw Southwest through this unimaginable situation. The CEO also protected his staff, which ultimately led to a stronger airline. Questions: DECISION MAKING. 21:Discuss what is meant by the term 'decision making'. Identify types of business decisions and classify the decision discussed within this case study. DECISION MODELS. Q2: A variety of models and processes have been offered to suggest ideally how people should or describe how they actually do make decisions. From those three models Classical, Administrative, Political) which model could be applied to your case and why? DECISION MAKING PROCESS WITHIN THIS CASE STUDY. Q3: Briefly, discuss the decision-making process in this case study. YOUR DECISION. Q4: List/summarise the factors influencing the decision at Southwest Airlines: what would your decision have been