Spring mix plc is a large-scale agricultural food retailing outlet chain in the Colombo district. The...

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"Spring mix" plc is a large-scale agricultural food retailing outlet chain in the Colombo district. The company is using selling via retail outlets and e-commerce. The management focuses on providing high-quality fresh products, flexible service, responsiveness to customer orders, and achieving operational cost-efficiency. The following table indicates selected supply chain processes and process activities of "Spring mix" plc. Supply chain process Planning Sourcing process: Schedule product deliveries Sourcing process: Managing receiving products to retail outlets Authorizing supplier payment Process activities Identify and aggregate product requirements, develop a course of action to commit resources to meet customer requirements, establish sourcing plans, plan delivery requirements, plan product return process Scheduling and managing product deliveries according to purchase order Process and associated activities of receiving the product Invoice collection, invoice matching, issuing cheques Assume you are the supply chain manager of "Spring mix" plc, and you are required to provide the following advice to top management: a) Design a supply chain performance evaluation matrix to measure the performance of "Spring mix" plc (You may use the Supply Chain Operations Reference Model (SCOR) design structure). (15 marks) b) Recommend best practices that top management needs to implement to improve the performance of the above matrixes. (10 marks) (Total 25 Marks) "Spring mix" plc is a large-scale agricultural food retailing outlet chain in the Colombo district. The company is using selling via retail outlets and e-commerce. The management focuses on providing high-quality fresh products, flexible service, responsiveness to customer orders, and achieving operational cost-efficiency. The following table indicates selected supply chain processes and process activities of "Spring mix" plc. Supply chain process Planning Sourcing process: Schedule product deliveries Sourcing process: Managing receiving products to retail outlets Authorizing supplier payment Process activities Identify and aggregate product requirements, develop a course of action to commit resources to meet customer requirements, establish sourcing plans, plan delivery requirements, plan product return process Scheduling and managing product deliveries according to purchase order Process and associated activities of receiving the product Invoice collection, invoice matching, issuing cheques Assume you are the supply chain manager of "Spring mix" plc, and you are required to provide the following advice to top management: a) Design a supply chain performance evaluation matrix to measure the performance of "Spring mix" plc (You may use the Supply Chain Operations Reference Model (SCOR) design structure). (15 marks) b) Recommend best practices that top management needs to implement to improve the performance of the above matrixes. (10 marks) (Total 25 Marks)

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a Supply Chain Performance Evaluation Matrix SCOR Design Supply Chain Process Planning Process Activities Identify and aggregate product requirements ... View the full answer