Question: Stacey and her team are developing a design and production process. They want their process to keep customers highly satisfied so they need to develop

Stacey and her team are developing a design and production process. They want their process to keep customers highly satisfied so they need to develop a process that will use the quality aspects that customers value most as the targets for the process. What tool is Stacey's team most likely to use?

a a failure mode and effects analysis

b a process map

c a measurement systems analysis

d a house of quality

Stacey and her team are developing a design and production process.

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