Question: Stacy manuges a specialized environmental consulting practice. Client feedback obtained in the past 1 2 months indicates that her business is on the decline. Stacy

Stacy manuges a specialized environmental consulting practice. Client feedback obtained in the past

12

months indicates that her business is on the decline. Stacy decides to implement various changes within her practice to improve service quality. One of the key elements of these changes will be to refocus her staff on

occasionally meeting the needs of clients.

gling clients what they want no matter the cost.

establishing short

-

term relationships.

measurity product performance.

making it easy and enioyable for clients to experience a service.

Stacy manuges a specialized environmental

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