$$STADIO Assignment $2024$ Semester $1$ BCU$101$ Business Communication

Page $4$ of $5$

Question $2(25$ marks$)$

$2\mathrm{.}1$ Semantics is related to the meanings and choice of words. There are various guidelines that you should take into account when you compose a business document. Which guidelines have not been applied in each of the following texts and how can the text be changed to adhere to these guidelines?

$2\mathrm{.}1\mathrm{.}1$ The meeting is significant and important and all the staff members have to attend. $(2)$

$2\mathrm{.}1\mathrm{.}2$ I can give you the assurance that I am giving serious consideration to the problem. $(3)$

$2\mathrm{.}1\mathrm{.}3$ Your marks will not be published by me before the end of the month.

$(4)$

$2\mathrm{.}1\mathrm{.}4$ The manager told the employee that no one should disrespect her. $(2)$

$2\mathrm{.}1\mathrm{.}5$ Let us consolidate our efforts and eliminate unnecessary repetition. $(3)$

$2\mathrm{.}2$ The tone of a written document is reflected in how you express yourself. The tone is also an indication of the attitude of the writer.

$2\mathrm{.}2\mathrm{.}1$ Which questions should you ask when you decide what tone to use?

$(3)$

$2\mathrm{.}2\mathrm{.}2$ You are the head of a department and you received the following email from one of the employees in your department. Identify four problems with the tone of this email and provide an example from the text for each problem. $(8)$

Hi

Why in the world did you not consider my application for a promotion? Please find attached my curriculum vitae as proof of my suitability for the position. I think you people in management can be inconsiderate and unfair. Why do men in management never consider women for promotions?

Regards

Question $3(25$ marks$)$

$3\mathrm{.}1$ When people deliver negative messages they often use a passive$-$aggressive communication style. There are certain communication behaviours that are typical of

$$STADIO Assignment $2024$ Semester $1$ BCU$101$ Business Communication

Page $5$ of $5$

a passive$-$aggressive communication style. Study the following interactions to determine which behaviours are used. $(7)$

$3\mathrm{.}1\mathrm{.}1$ Well done! You have outdone yourself. There are fifty spelling mistakes in the report.

$3\mathrm{.}1\mathrm{.}2$ While the employees are having lunch in the staff room, the manager enters and tells an employee that he has to clear his desk as his services are no longer needed.

$3\mathrm{.}1\mathrm{.}3$ The secretary always sends her intern to deliver documents to the manager as she does not like the manager.

$3\mathrm{.}1\mathrm{.}4$ The secretary tells the intern that she should not wear yellow as it does not suit her.

$3\mathrm{.}1\mathrm{.}5$ The secretary does not say anything to the intern after she has heard that the intern has been offered a permanent position at the company.

$3\mathrm{.}1\mathrm{.}6$ The secretary tells the intern that she is quite responsible for someone who is still very young.

$3\mathrm{.}1\mathrm{.}7$ The secretary