Standley: "It is important to him that the solution the team comes up with at least partially satisfies each team member. "

Tamara : "She tends to go along with the majority and doesn't seem to really care about the issue as much as her colleague, Susie."

Jane: "She was pleased to let Pedro take over as team leader; she did not believe she could solve the problem facing the team."

Pedro : " Pedro is the team leader; he took over for Jane who couldn't get the team members to work together. He knows it is critically important to bring the team together.

Victoria: "She delegated the decision making to her subordinates."

Joseph: "As the manager, he needs to make the decision very quickly because of the nature of the emergency. "

Cooper: "He wants to bring everyone together and work on merging differing ideas because the project deadline is quickly approaching.

Andre: "He is known to be very cooperative.

Collen: "She believes it is necessary to maintain a firm position and, because of her management position, she can pull rank.

Jill : She recognizes that everyone's opinion matters

How Do We Manage Conflict? Conflict is a natural part of business and will always be present in the workplace. Conflict can be healthy and foster creativity, or it can be negative and destructive, fracturing relationships and causing tension and anxiety. No one is immune to conflict; it exists within teams and between teams and happens at every level in an organization. People handle conflict in different ways. The personal styles of dealing with conflict are distinguished based on how assertive the individual may be or how much he or she values cooperation. There are five conflict management strategies-accommodation, compromise, competing, collaboration, and avoidance. Each of these approaches may be used at times depending upon the situation. Managers may serve as mediators in conflict resolution. When done effectively, mediation can resolve issues, thereby improving working relationships. Read the hints that describe how each person views conflict resolution. Then drag each person's name to the conflict management strategy being used. Stanley Tamara Jane Pedro Victoria Joseph Cooper Andre Colleen Conflict Management Strategies Competing Avoiding Compromising Collaborating Accommodating