Question: star format retail and Post office support specialist 1 . Ability to communicate orally and in writing sufficient to document, identify and address escalating issues,

star format

retail and Post office support specialist

1 .

Ability to communicate orally and in writing sufficient to document, identify and address escalating issues, and maintain contact with customers and stakeholders.

2 .

SPECIAL CONDITION: Willingness to travel and work nights and weekends as needed.

3 .

Ability to analyze data and related information in an accurate and comprehensive manner to inform and report results.

4 .

Ability to work independently to organize and prioritize work, communicate with others, ensure timely and accurate completion of activities, meet competing demands, and successfully accomplish goals.

5 .

Knowledge of programs, policies and procedures related to customer service operations, including back

-

office process, safety procedures, and function

4

variance programs.

6 .

Ability to review retail and customer service operations including the appearance of retail lobbies and the use of advertising displays to ensure compliance with policies, processes, and standards.

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