Qualification/requirements needed in a Ksa star format 1.Ability to communicate orally and in writing suffficient to document,identify and address escalating issues, and maintain contact with customers and stakeholders.2. Special condition: Willingness to travel and work nights and weekends as needed.3. Ability to analyze data and related information in an accurate and comprehensive manner to inform and report results.4.Ability to work independently to organize and prioritize work communicate with others ensure timely accurate completion of activities, meet competing demands and successfully accomplished goals.5. Knowledge of programs, policies and procedures related to customer service operation, including back office process, safety procedures, and function 4 variance programs.6.ability to review and customer service operations,including the appearance of retail lobbies and the use of advertising displays to ensure compliance with policies, processes and standards.