4. State in some detail five specific, action-oriented recommendations to solve the problems or to address the issues that you listed above.

5. State HOW you would implement these recommendations or solutions. Specify the detailed plans of action for implementing the recommendations.

ETHICAL DILEMMA Tell-All Websites "Arrogant, condescending, mean-spirited, hateful ... and those traits describe the nicest people at Netflix," writes one anonymous employee. "Management is awful ... good old boys club," writes a Coca-Cola market development manager. And the reviews keep rolling in; Coca-Cola has 1,600 employee reviews and some companies, like Google, have double that number on Glassdoor, one of the Inter- net sites that allows anyone to rate their employers. Websites like Glassdoor are thriving; employees increas- ingly join the forums and seem to relish the chance to speak freely. The app Memo, which claimed 10,000 new members in about 3 months, allows users to post, com- ment, and share links. They will soon be able to upload photographs and documents, which will raise new security concerns for organizations. Ryan Janssen, CEO of Memo's parent company, Col- lectively, says apps like Memo, Yik Yak, and Whisper allow bosses access to candid feedback they cannot otherwise get. Janssen said, The employee's natural reaction (when managers ask for feedback directly] is to tell you what you want to hear." There is certainly truth to this studies indi- cate that employees put on a happy face for their bosses. When people know their posts aren't anonymous, "People put on this weird, fake professional face," he said. Organizations are aware that people watch what they say when they can be identified, and many have used Attitudes and Job Satisfaction CHAPTER 3 95 is ethical, and what consequences, if any, can be forced on subordinates for anonymous posts. Grant Vodori, co-founder of a digital marketing agency in Chicago, has been successful in obtaining candid an- swers from his employees through polls taken several times each week. "It's sometimes a little bit scary," he said, asking himself, "Do I really want to know the answer to this?" Questions 3-11. anonymous job attitude surveys for this reason. Still, evalu- ations from these surveys are often more glowing, and less detailed, than anonymous website feedback. Some orga- nizations have therefore altered the frequency and scope of surveys to obtain more depth. Others have their own intranet platforms to solicit concerns and complaints. Beyond the personally unethical aspect of posting scathing denouncements about people or organiza- tions online-sharing details with the world that you would not share in person-issues of organizational eth- ics come into play. While companies like Visa, Boeing, and Hewlett-Packard have tried to discourage employ- ces from anonymously venting on websites and apps, such mandates may violate the employees' right of free speech. And how anonymous are anonymous posts? Posts on Glassdoor and other forums eliminate a per- son's name, but can't bosses sometimes determine which subordinate posted the comments? Managers every- where need to decide how much management sleuthing 1 3-12. 3-13.)