Statistical process control (SPC) is a statistical method of separating special-cause variation from natural variation to eliminate the special causes and to establish and maintain consistency in a process.

Question 1 options:

	True
	False

Question 2 (1 point)

It is possible to completely eliminate variation from a process.

Question 2 options:

	True
	False

Question 3 (1 point)

Kaizen is a Japanese word for a process of continuous improvement.

Question 3 options:

	True
	False

Question 4 (1 point)

Since some people are resistant to change, the need to alter processes and procedures often produces fear in such people.

Question 4 options:

	True
	False

Question 5 (1 point)

It is acceptable for some aspects of a quality plan to be vague, as those who are expected to follow the plan can interpret the vagueness as they see fit.

Question 5 options:

	True
	False