Statistically compare $($Compare Means$)$ the performance ratings among satisfied and

dissatisfied customers $($GrpSat $$ See end of SPSS file$)$ against the top $3$ and bottom $3$ rated

items. Run an ANOVA and make a conclusion as to which items are most statistically

different between satisfied and dissatisfied customers. Describe the data $($mathematical

and statistical differences$),$ indicate what the statistical results mean, and offer your

recommendation to management to improve customer satisfaction based on your analysis.

Be sure you produce appropriate charts and graphs.