Question: Staying calm and using polite language while offering a clear explanation of why the negative message was necessary helps the sender to: limit legal liability

Staying calm and using polite language while offering a clear explanation of why the negative message was necessary helps the sender to:
limit legal liability
avoid apologizing
be firm in their decision
project a professional image
When appropriate, accept blame and apologize without creating .- for yourself of the organization.
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Staying calm and using polite language while offering a clear explanation

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