Step 1: List five (5) weaknesses in the ineffective message below granting a claim for a color laser received in damaged condition. The weaknesses should be based on the planning and writing skills learned in Module/Chapter 2 (1-point each / 5-points total) Step 2: Using the appropriate message outline to prepare and write the letter for a positive/good news message - Granting a Claim (appropriate document format/open/body/close) Step 3: Upload your file in Microsoft Word or PDF format. Use the message plan as a grading rubric to ensure you meet the highest level of competency. Ineffective Letter to Rewrite Dear Ms. Orwig: Your May 3 letter in which you claim that the HP Color LaserJet was received in damaged condition has been carefully considered. We inspect all our printers carefully before packing them, and we pack them carefully in strong boxes with impact resistant supports that hold them snugly. Thus we cannot understand how the damage could have occurred. Even so we stand behind our product and will replace any that are damaged. However, we must ask that first you send us the defective one so we can inspect it. After your claim of damage had been verified, we will send you a new one. We regret any inconvenience this situation may have caused you and assure you that problems like this rarely occur in our shipping department. Scott Hilderbran