Question: Step 1: Put the four Customer Service Time Phase Labels in the Correct Order. Step 2: List the Customer Service Element Labels below each Customer

Step 1: Put the four Customer Service Time Phase Labels in the Correct Order.

Step 2: List the Customer Service Element Labels below each Customer Service Time Phase Label.

(Hint: In this exercise, up to three customer service elements might belong to any of the phases.)

Customer Service Time Phase Labels

Phase: Post-Delivery Service

Phase: Pre-Order Service

Phase: Service During Delivery

Phase: Service from Order to Delivery

Customer Service Element Labels

  1. Changes in Customers request
  2. Delivery times
  3. Inventory Availability
  4. Notices on eventually delays
  5. Returns
  6. Reuse and/or recycling
  7. Spare Parts
  8. Status on Orders
  9. Track and trace

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