Question: STEP 2: What You Don't Say: Nonverbal Communication Write examples of what you will do to improve your nonverbal communication. STEP 3: Putting Words Together:

STEP 2: What You Don't Say: Nonverbal Communication Write examples of

STEP 2: What You Don't Say: Nonverbal Communication Write examples of what you will do to improve your nonverbal communication. STEP 3: Putting Words Together: Grammar Usage Think about your grammar and list some things you can do to improve it. STEP 4: Asking the Correct Questions and Answering the Questions Correctly Think about your typical customer contacts and write examples of open and closed questions you will use

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